Once you've clarified the improvement effort you're focusing on, it's time to get specific about how it'll work.

Too often, we fall into magical thinking—as if simply choosing a "best practice" will give us the results we're hoping for. In the real world, implementing change involves complexities that we must anticipate and manage.

In this module, you'll experience Improvement Mapping, a skill you can use over and over again to design improvements that will both succeed and have a positive impact on the rest of the organization.

It's not about writing a long, detailed document with timelines and action steps. It's about clarifying how the improvement effort will actually work—at its core, and in your larger organizational context.