Once you've clarified the improvement effort you're focusing on, it's time to get specific about how it'll work.

Too often, we fall into magical thinking—as if simply choosing a "best practice" will give us the results we're hoping for. In the real world, implementing change involves complexities that we must anticipate and manage.

In this module, you'll experience Improvement Mapping, a skill you can use over and over again to design improvements that will both succeed and have a positive impact on the rest of the organization.

It's not about writing a long, detailed document with timelines and action steps. It's about clarifying how the improvement effort will actually work—at its core, and in your larger organizational context.

  • How to articulate a Theory of Action so everyone is clear on the core logic of the change
  • How to develop a testable model for your change that will result in organizational learning
  • Identifying the conditions for success by asking "What could keep us from succeeding?"
  • Monitoring fidelity of implementation by comparing current practice to the model in your improvement map
  • Why systems thinking is a critical skill for leaders who want to prevent unintended consequences when implementing change


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